Purchasing tickets to the
Hermitage
Entrance tickets to the Hermitage can be purchased over the Internet on
the Tickets
page of the website. Purchasing Hermitage tickets online allows the
visitor to perform the transaction using a credit card and avoid standing
on line at the museum ticket office
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How to purchase tickets
Tickets can be purchased on the Tickets
page of the website. You cannot order by telephone or by email. When
placing an order you will be asked to indicate the type of ticket and
the quantity, as well as your email address. A customer requesting both
types of tickets should place two separate orders. Please be attentive
when giving your email address. It is very important that this information
be correct so that we can send written confirmation of the tickets you
have ordered to your email address.
Once you place your order through the website, you will receive an immediate
order confirmation email acknowledging receipt of your order. If you have
not received an immediate confirmation letter with the number of your
order, this means that either your email address is blocked or it was
not properly indicated.
In one to three days after the order is placed and payment is verified,
you will receive a second e-mail containing a voucher (proof of purchase)
in an attached PDF file. Considering that the voucher appears as an attached
file, during the time you are waiting to receive it you should turn off
your SPAM filter, since it will not allow your mail server to deliver
to you any attachments to emails.
Note: In order to view and print PDF files, you will need to download
a free copy of Adobe
Acrobat Reader. To open an Acrobat Reader file (a PDF file), double-click
on it.
The Order change and Order cancellation policy applies to ticket sales. Unused Vouchers are refundable upon cancellation (less Processing Service Fee).A nonrefundable Processing Service Fee US $3.95 applies per each Ticket sold.
There are certain categories of visitors who are eligible for a free admission. You can find information about this below in the section entitled "Eligible for a free admission".
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How to pick up tickets at the
museum
If you purchase tickets from this website, you will be allowed into
the museum without having to stand in the ticket office line. Please follow
these directions.
- Print your voucher and take it with you to St Petersburg.
- On the day of your visit, please use the entrance to the State Hermitage
at the address Dvortsovaya Ploshchad (Dvortsovaya Square), 2, Main entrance
(see the transportation plan). Go to the Administrator's
Booth located in the center of the vestibule.
- Tell the Administrator that you have booked the ticket(s) via the
Internet. Show him the voucher. You will not be able to receive the
tickets without the voucher.
- The Administrator will find your order in the Box Office system and
give you your entrance ticket(s) for the day.
If the cashier cannot find the confirmation information in the Box Office
system, he can help you contact the Customer Service Office in St Petersburg.
The telephone number is +7 (812) 710-9832
, or 18-32 on the house telephone.
If you have forgotten or lost your voucher and are already in St Petersburg,
contact the Customer Service Office before visiting the museum. The telephone
number is +7 (812) 710-9832.
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Types of tickets
Two types of tickets are available through the website. The
cost of both types of tickets includes permission to use cameras and video
cameras in the museum halls where permitted.
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Simple entrance ticket to the
State Hermitage
A simple entrance ticket to the State Hermitage allows you to visit the
whole complex of Hermitage buildings located on the Palace Embankment
that contain the main exhibition halls. You will have access to the museum
displays as well as temporary exhibitions housed in five interconnected
buildings. This ticket is valid for one day. The booking is valid indefinitely.
This type of ticket costs US $17.95 (including US $3.95 nonrefundable processing service fee ).
Purchase
the ticket
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Combined entrance ticket to
the State Hermitage
A combined entrance ticket to the State Hermitage allows you to visit
all the museum facilities operated by the State Hermitage in St Petersburg,
including:
- the main displays located in the five interconnected buildings
of the museum on Palace Embankment
Address: 2 Dvortsovaya Ploshchad (Dvortsovaya Square)
- the displays in the General Staff building
Address: 8 Dvortsovaya Ploshchad
- the Menshikov Palace
Address: 15 Universitetskaya Naberezhnaya
- the Winter Palace of Peter the Great
Address: 32 Dvortsovaya Naberezhnaya
- Porcelain Museum
Addres: 151 Prospekt Obukhovskoy oborony
This ticket is valid for two days: the first date is the day when the
ticket is issued, and the second day is the next business day. If the
museum is closed on the day after issue, the second day is automatically
set to be the next business day. The dates when you can visit the museum
will be shown on the ticket. This type of ticket costs US $25.95 (including US $3.95 nonrefundable processing service fee ).
Purchase
the ticket
For further information about the various permanent displays and temporary
exhibitions operated by the Hermitage in St Petersburg, please use the
following links:
Displays in the main Hermitage complex
www.hermitagemuseum.org/html_En/02/hm2_14.html
Displays in the General Staff building
www.hermitagemuseum.org/html_En/03/hm3_11.html
www.hermitagemuseum.org/html_En/08/hm88_3.html
Menshikov Palace
www.hermitagemuseum.org/html_En/03/hm3_9.html
www.hermitagemuseum.org/html_En/08/hm88_2.html
Winter Palace of Peter the Great
www.hermitagemuseum.org/html_En/03/hm3_8.html
www.hermitagemuseum.org/html_En/08/hm88_1_0.html
Porcelain Museum
www.hermitagemuseum.org/html_En/03/hm3_13.html
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The right to visit the museum
for free is offered to
- Children (under 17 years old) and students (every age with students
ID) at institutions of higher learning (regardless of citizenship)
- Retirees (citizens of Russia)
- Members of ICOM, the International Council of Museums
- Citizens holding the right to visit museums in Russia for free as
set forth by legislation of the Russian Federation
If members of your family have the right to visit the Hermitage for free,
you will receive complimentary entrance tickets for them together with
the ticket (s) you have ordered. We ask that you show the Administrator
documents confirming your right to this privilege (not required for pre-school
and school-age children).
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Museum working hours
Daily from 10:30 a.m. till 6:00 p.m., ticket office open from
10:30 a.m. till 5:00 p.m.
Sundays - from 10:30 a.m. till 5:00 p.m., ticket office open from 10:30
a.m. till 4:00 p.m.
On days before public holidays and on public holidays, the museum is
open from 10:30 a.m. till 5:00 p.m., ticketing office open from 10:30
a.m. till 4:00 p.m.
Public holidays:
1 and 2 January - New Year's
7 January - Christmas
8 March - International Women's Day
1 and 2 May - Labor Day/Spring Day
9 May - Victory Day
12 June - Russian Independence Day
7 November - Day of Accord and Reconciliation
12 December - Constitution Day
Closed - Mondays
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Information for Visitors
You can obtain information about the work of the museum and
its services for visitors if you apply to the Hospitality Service of the
State Hermitage.
Telephone of the Hospitality Service: +7 (812)710-9079.
If you wish to order a guided tour, please call +7
(812) 571-8446.
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Information for Visitors with
Special Needs
Visitors with limited mobility may use the entrance from the
Palace Square.
For all questions relating to organized visits to the museum for invalids
and the rental of wheelchairs, please apply to the Museum Administrator
or call +7 (812) 710-9079.
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Directions
Address
2, Dvortsovaya Ploshchad (Dvortsovaya Square)
190000, St Petersburg
City Transport
Metro Stations: "Kanal Griboyedova", "Nevsky Prospekt",
"Gostiny Dvor"
Trolleys: 1, 7, 10
Bus: 7
Express buses: 7, 10, 147
Minibuses: 128, 129, 147, 228
Simplified Public Transport Map
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Claims
The Customer Service section of the shop tries to address any
issue or concern you may have about your order with us. In the event you
do not find an answer that properly addresses your situation please contact
Customer
Service.
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Customer service
How can we serve you better? Please use our Feedback
Form to send us your feedback.
Our customer service department can be reached in any of the following
ways:
By Telephone
From within the United States and Canada, please call toll-free 1-866-701-5653,
Monday through Friday, 8:00 a.m. to 3:45 p.m. Pacific Time. From outside
the United States and Canada, please dial the appropriate United States
access code, then (818) 701-5652.
By Email
Email any questions to service@shop.hermitagemuseum.org
Please be sure to include your name, mailing address, telephone number,
and order number (if any) so that we may provide you with the best possible
service.
By Fax
You may fax your inquiries to (818) 701-0652. From outside the
United States and Canada, please dial the appropriate United States access
code
By Mail
Inquiries for Customer Service should be addressed to:
The Museum On Line, Inc
Customer Service
19151 Parthenia Street, Suite F
Northridge, California 91324
USA
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